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ALIA LIBRARY

National Newsletter (September/October 1999)

Contents: ALIA branches, sections and the proposed restructure; Health Libraries Section future; making websites user-focussed; focus session on evidence-based health care; Minutes and President's Report, Annual General Meeting, 24th August 1999, Hobart; stress management attitude part 2; Anne Harrison Award 1999: Directory of Electronic Health Sciences Journals, Adam Clark; National Executive in Victoria: Stephen Due, Veronica Delafosse, Helen Stanton, Lorena Smirneos, David Lloyd, Gabby Fennessy.

Original document held in ALIA House, Canberra.

National Newsletter (June 1999)

Contents: GST Goods and Services Tax facts for health librarians; CASP Critical Appraisal Skills Programme; Quality Use of Medicines Mapping Project; stress management attitude part 1; CPD Continuing Professional Development; ICML International Congress on Medical Librarianship, London, 2000, update; National Executive in Victoria: Stephen Due, Veronica Delafosse, Helen Stanton, Lorena Smirneos, David Lloyd, Gabby Fennessy.

Original document held in ALIA House, Canberra.

Journey maps and customer hacks: redesigning services at the State Library of Victoria

ALIA Information Online 2015 Conference, 2-5 February 2015 Sydney : at the edge

This conference paper discusses a redesigned service model is based on eight foundation service principles. The new service model articulates a future state for us to work towards. We have designed service zones that are aligned to designated library spaces. We have redesigned our service processes to make them simpler for staff and easier for the customer. Our new service model brings together the physical and digital to create an integrated customer experience of the library.