ALIA LIBRARY
Taking off the edges: Implementing a streamlined client identity management experience at State Library of Queensland
ALIA Information Online 2015 Conference, 2-5 February 2015, Sydney: at the edge.
Akaltye Antheme, a continuing partnership
Australian Library and Information Association Biennial Conference, 2 – 5 September 2008, Alice Springs Convention Centre, Alice Springs, NT Australia: Dreaming 08.
Libraries and privacy guidelines
The Australian Library and Information Association (ALIA) recognises that many Australian libraries are developing, or have developed, a privacy policy, which they publicise to their user community. These guidelines are intended to assist libraries to develop policies and practices which will enable them to comply with privacy codes, principles and related legislation. It is not intended that they should replace the obtaining of formal legal advice.
Painting with feedback
ALIA Information Online 2017 Conference, 13-17 February 2017 Sydney: Data Information Knowledge
This conference paper discusses the management of public library user feedback.
The new UX at State Library Victoria
ALIA Information Online 2017 Conference, 13-17 February 2017 Sydney: Data Information Knowledge
This conference paper examines the thinking and planning behind the re-imagined SLV, including developments to the physical spaces, external drivers for change, and the impacts these changes will have both for people using the Library as well as for the staff working in it.
Beyond time and space: using AI to solve client service challenges now and into the future
ALIA Information Online 2019 Conference, 11-15 February 2019 Sydney: Infinite Possibilities
This conference paper discusses the role of artificial intelligence (AI) in providing solutions to the challenges in fulfilling library client service requests 24/7.