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ALIA LIBRARY

National Newsletter (June 1999)

Contents: GST Goods and Services Tax facts for health librarians; CASP Critical Appraisal Skills Programme; Quality Use of Medicines Mapping Project; stress management attitude part 1; CPD Continuing Professional Development; ICML International Congress on Medical Librarianship, London, 2000, update; National Executive in Victoria: Stephen Due, Veronica Delafosse, Helen Stanton, Lorena Smirneos, David Lloyd, Gabby Fennessy.

Original document held in ALIA House, Canberra.

Journey maps and customer hacks: redesigning services at the State Library of Victoria

ALIA Information Online 2015 Conference, 2-5 February 2015 Sydney : at the edge

This conference paper discusses a redesigned service model is based on eight foundation service principles. The new service model articulates a future state for us to work towards. We have designed service zones that are aligned to designated library spaces. We have redesigned our service processes to make them simpler for staff and easier for the customer. Our new service model brings together the physical and digital to create an integrated customer experience of the library.

Submission in response to the Australian House of Representatives Inquiry into the role of Technical and Further Education system and its operation

ALIA responded to the Inquiry into the role of Technical and Further Education system and its operation, with the aim of: (1) encouraging acknowledgement of the important role of Australian TAFE libraries in supporting VET students, and (2) explaining the importance of a VET entry point for library and information professionals.

Submission to the Australian law reform commission inquiry into copyright and the digital economy

This submission from the Australian Library and Information Association (ALIA) and the Australian Law Librarians' Association (ALIA) to the Australian law reform commission inquiry into copyright and the digital ecomony discusses the possible reform of Australia's copyright law to benefit the digital economy.