Library services

National 2016 Conference, 29 August-2 September 2016 Adelaide: Engage Create Lead.

National 2016 Conference, 29 August-2 September 2016 Adelaide: Engage Create Lead

This conference presentation (PowerPoint slides ) supports the paper which explores  how recent changes to the higher education environment have prompted academic libraries to demonstrate evidence of their value and impact to stakeholders. To achieve this aim, visualising data is an effective way to deliver important messages about impact and value in a clear and persuasive way.

National 2016 Conference, 29 August-2 September 2016 Adelaide: Engage Create Lead

This conference paper explores how recent changes to the higher education environment have prompted academic libraries to demonstrate evidence of their value and impact to stakeholders. To achieve this aim, visualising data is an effective way to deliver important messages about impact and value in a clear and persuasive way.

This is the final report of the 2012 Anne Harrison Award Project conducted between October 2014 - February 2015.

ALIA Information Online 2015 Conference, 2-5 February Sydney: at the edge

This conference paper discusses the future library trends outlined in the 2014 NMC Academic Library Horizon Trends report and how they apply to Australian academic libraries.

ALIA Information Online 2015 Conference, 2-5 February Sydney : at the edge

This conference presentation discusses the redesign of services, service design approach, staff ideas and input, customer ideas and inputs, service principles and making changes to library services.

ALIA Information Online 2015 Conference, 2-5 February 2015 Sydney : at the edge

This conference paper discusses a redesigned service model is based on eight foundation service principles. The new service model articulates a future state for us to work towards. We have designed service zones that are aligned to designated library spaces. We have redesigned our service processes to make them simpler for staff and easier for the customer. Our new service model brings together the physical and digital to create an integrated customer experience of the library.

ALIA National 2014 Conference, 15-19 September 2014 Melbourne : together we are stronger

This conference presentation looks at how the growth of the evidence based practice movement has demanded a response from health librarians at Curtin University Library. This paper outlines how a collaborative approach to building librarians’ skills from shaky beginnings to firm foundations has facilitated a level of Faculty research support that is recognized, utilized and appreciated.

ALIA National 2014 Conference, 15-19 September 2014 Melbourne : together we are stronger

This confernce paper looks at how the growth of the evidence based practice movement has demanded a response from health librarians at Curtin University Library. This paper outlines how a collaborative approach to building librarians’ skills from shaky beginnings to firm foundations has facilitated a level of Faculty research support that is recognized, utilized and appreciated.

ALIA National 2014 Conference, 15-19 September 2014 Melbourne : together we are stronger

This conference presentation describes the work of the Australian Drug Foundation (ADF) which has historically provided an information service, including a traditional library service, to internal and external clients, but shifting environmental factors within the library and broader information provision fields stimulated the service to look beyond its traditional functions to define its place within a new paradigm.